1. Introduction
Marathon Boosting ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our services.
2.1 Information You Provide
- Account Information: When placing an order, you provide your email address, username, and payment information.
- Gaming Credentials: For account-based services, you provide login credentials for your gaming account. These are handled with heightened security protocols.
- Communication Data: Messages sent through our live chat, support tickets, or email correspondence.
- Order Preferences: Specific requirements, scheduling preferences, and instructions for your boost.
2.2 Automatically Collected Information
- Device Information: Browser type, operating system, device identifiers, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
- Network Information: IP address, approximate geographic location, and internet service provider.
- Cookies & Tracking: Session cookies, persistent cookies, and similar tracking technologies.
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To process and fulfill your orders, assign boosters, and provide the services you requested.
- Account Management: To create and manage your customer account, track order history, and process loyalty rewards.
- Communication: To send order confirmations, progress updates, support responses, and service-related notifications.
- Security: To verify your identity, detect fraud, and protect against unauthorized account access.
- Improvement: To analyze usage patterns, improve our website functionality, and enhance service quality.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Gaming Credential Protection
We understand the sensitivity of your gaming account credentials and implement exceptional measures to protect them:
- Encryption: All credentials are encrypted using AES-256 encryption during transmission and storage.
- Limited Access: Only your assigned booster and essential support staff can access your credentials, and only for the duration of service.
- Automatic Deletion: Credentials are permanently and irrecoverably deleted from all systems within 48 hours of order completion.
- No Third-Party Sharing: Your gaming credentials are never shared with, sold to, or accessed by any third parties.
- Secure Transmission: Our boosters receive credentials through secure, encrypted channels only.
- Activity Logging: All access to credential data is logged for audit purposes.
5. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Payment processors (Stripe, PayPal) receive necessary payment information to process transactions. They are contractually obligated to protect your data.
- Boosters: Assigned professionals receive only the information necessary to complete your order (credentials, requirements, and scheduling preferences).
- Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the successor entity.
6. Data Security
We implement comprehensive security measures to protect your information:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Secure Infrastructure: Our servers are hosted in SOC 2 compliant data centers with physical and network security controls.
- Access Controls: Role-based access ensures employees only access data necessary for their job functions.
- Regular Audits: We conduct periodic security assessments and vulnerability testing.
- Incident Response: We maintain procedures for detecting, responding to, and notifying affected parties of data breaches.
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality, such as maintaining your session and shopping cart.
- Analytics Cookies: Help us understand how visitors interact with our website to improve user experience.
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain your information for different periods based on the type of data:
- Gaming Credentials: Deleted within 48 hours of order completion.
- Order History: Retained for 3 years for customer service, warranty claims, and legal compliance.
- Account Information: Retained while your account is active and for 1 year after account deletion.
- Communication Records: Support conversations retained for 2 years for quality assurance.
- Payment Records: Retained for 7 years as required by financial regulations.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Restriction: Request limitation of processing in certain circumstances.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
10. International Data Transfers
Our services are operated globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adherence to applicable data protection frameworks.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.
12. Third-Party Links
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or sending an email to registered users. Your continued use of our services after changes indicates acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: