Refund Policy

1. Our Commitment to Satisfaction

At Marathon Boosting, customer satisfaction is paramount. We stand behind the quality of our services and offer comprehensive refund protection. This policy outlines the circumstances under which refunds are available, the process for requesting them, and important terms you should understand before placing an order.

We believe in transparency and fairness. If we fail to deliver on our promises, you deserve your money back. It's that simple.

3. Full Refund Eligibility

You are eligible for a full refund (100%) if:

• You cancel your order before a booster has been assigned and no work has commenced.
• We are unable to assign a booster within 24 hours of order placement.
• Technical issues on our end prevent us from accessing your account or completing the service.
• The service purchased is unavailable due to game updates, maintenance, or discontinuation (and we cannot offer a suitable alternative).
• You were charged incorrectly or for a duplicate order.

4. Partial Refund Eligibility

A partial refund (prorated based on completion percentage) is available when:

• Mid-Order Cancellation: If you choose to cancel an order that is already in progress, you will be refunded for the portion of the service not yet completed. For example, if you ordered a 10-rank boost and cancel after 4 ranks are achieved, you will receive a 60% refund.
• Service Interruption: If external factors (such as extended game server maintenance) significantly delay completion beyond the original estimate, you may request a partial refund for the remaining portion.
• Scope Reduction: If you decide to reduce the scope of your order after work has begun, the refund will reflect the difference between the original order and the new scope, minus any completed work.

5. Non-Refundable Situations

Refunds are not available in the following circumstances:

• Completed Orders: Once an order has been marked as complete and you have verified the results, no refund is available.
• Account Issues: If your account is suspended, banned, or restricted by the game publisher for reasons unrelated to our service (e.g., pre-existing violations, player reports, or account sharing detection not caused by our boosters).
• Incorrect Information: If you provide incorrect account credentials, wrong rank information, or inaccurate order requirements that prevent service completion.
• Customer Interference: If you access your account during an active boost session and interfere with the booster's progress (resulting in losses, rank drops, or other setbacks).
• Post-Completion Rank Changes: If your rank drops after order completion due to your own gameplay performance, we are not responsible for restoring it.
• Violation of Terms: If your account is terminated for violating our Terms of Service (e.g., initiating fraudulent chargebacks).
• Change of Mind: We do not offer refunds simply because you changed your mind after a booster has been assigned and work has commenced.

6. Requesting a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via live chat or email at [email protected].
2. Provide Order Details: Include your order number, email address used for the purchase, and a brief explanation of your refund request.
3. Documentation: If applicable, provide any supporting evidence (screenshots, error messages, etc.) that supports your claim.
4. Review Period: Our team will review your request within 24-48 hours and respond with a decision.

Important: Please contact us before initiating a chargeback with your payment provider. Chargebacks without prior communication may result in permanent account suspension and forfeiture of any refund eligibility.

7. Refund Processing

Once your refund is approved:

• Processing Time: Refunds are processed within 3-5 business days of approval.
• Payment Method: Refunds are issued to the original payment method used for the purchase.
• Credit Card Refunds: May take an additional 5-10 business days to appear on your statement, depending on your card issuer.
• PayPal Refunds: Typically reflected in your PayPal balance within 3-5 business days.
• Cryptocurrency Refunds: Issued in the equivalent USD value at the time of refund processing, to the wallet address you provide.

8. Store Credit Option

In some cases, we may offer store credit as an alternative to a monetary refund:

• Store credit is offered at 100% of the refund value.
• Store credit never expires and can be used for any future services.
• Store credit is non-transferable and cannot be redeemed for cash.
• You always have the option to choose a monetary refund over store credit.

9. Service Recovery & Rework

Before processing a refund, we may offer alternative solutions:

• Free Rework: If the service was not completed to your satisfaction, we will assign a different booster to address the issues at no additional cost.
• Service Upgrade: In some cases, we may offer a complimentary upgrade to compensate for any inconvenience.
• Extended Support: Additional monitoring and communication throughout the rework process.

Our goal is to resolve issues and deliver the results you expect. Refunds are the last resort when other solutions are not viable.

10. Rank Protection Guarantee

If you experience rank loss during an active boost that is directly attributable to our booster's performance (not due to external factors or your interference), we offer:

• Free rank restoration to recover any lost progress.
• Booster reassignment if you prefer a different professional.
• Partial refund for the affected portion if restoration is not desired.

This guarantee applies only during the active service period and does not cover rank changes that occur after order completion.

11. Dispute Resolution

If you disagree with a refund decision:

1. Appeal: You may submit an appeal to [email protected] with additional information supporting your case.
2. Management Review: Appeals are reviewed by senior management within 72 hours.
3. Final Decision: The management review decision is final and binding.

We are committed to fair resolution and will carefully consider all information provided.

12. Promotional Orders & Discounts

For orders placed with promotional codes or discounts:

• Refunds are calculated based on the actual amount paid, not the original price.
• Promotional credits or bonus services included with discounted orders are non-refundable.
• If a promotional order is refunded, the promotional code cannot be reused.

13. Contact Information

For all refund-related inquiries, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Response Time: We aim to respond to all refund requests within 24 hours

Include your order number in all communications for faster processing.